# Licens trouble after e!COCKPIT crash

**URL:** <https://www.wago.community/t/licens-trouble-after-e-cockpit-crash/385>\
**Category:** CODESYS\
**Tags:** ecockpit\
**Created:** [February 2, 2023, 6:57am UTC](https://www.wago.community/t/licens-trouble-after-e-cockpit-crash/385 "2023-02-02T06:57:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Ragren](https://avatars.discourse-cdn.com/v4/letter/r/71e660/32.png) [@Ragren](https://www.wago.community/u/Ragren)\
**Post date:** [February 2, 2023, 6:57am UTC](https://www.wago.community/t/licens-trouble-after-e-cockpit-crash/385/1 "2023-02-02T06:57:41Z")

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I get this message after a crash of e!C:

License key “62QDY-…-GNC1G” from the project file cannot be used. It is being used by another device. Assign another license to the device or unbind license key “62QDY-…-GNC1G” and hardware ID: “37SUN31564010260372744+0000000000084269”, MAC address “”.

What can I do about it?

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**Author:** ![Rudolf](https://avatars.discourse-cdn.com/v4/letter/r/5daacb/32.png) [@Rudolf](https://www.wago.community/u/Rudolf)\
**Post date:** [February 2, 2023, 11:26am UTC](https://www.wago.community/t/licens-trouble-after-e-cockpit-crash/385/2 "2023-02-02T11:26:19Z")

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I have the same problem but not sure if it was a crash that started it.  
Have used WagoUpload to try to delete the license that is in the PLC but it doesn’t work. Can’t upload a valid license either.  
After changing to another PLC I get the same problem.  
Also by creating a new project with only the functions that require the license, the same result is obtained.  
Must then conclude that the problem is in my PC.  
Tried deleting C:\ProgramData\WAGO Software\e!COCKPIT\DRM\drm.licenses and re-entering license with no change.  
I do NOT want to reset my PC back to factory defaults to fix this.  
Hope somebody has a fix . . . .

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**Author:** ![WagoIcard](https://sea2.discourse-cdn.com/flex016/user_avatar/www.wago.community/wagoicard/32/1508_2.png) [@WagoIcard](https://www.wago.community/u/WagoIcard)\
**Post date:** [February 3, 2023, 12:29am UTC](https://www.wago.community/t/licens-trouble-after-e-cockpit-crash/385/3 "2023-02-03T00:29:19Z")

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Hello,  
Please get in touch with WAGO Technical support team.

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**Author:** ![Andrey](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@Andrey](https://www.wago.community/u/Andrey)\
**Post date:** [October 1, 2023, 10:24pm UTC](https://www.wago.community/t/licens-trouble-after-e-cockpit-crash/385/4 "2023-10-01T22:24:45Z")

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I have same essue, could you help me please? How you solve this problem?

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**Author:** ![bjornidar](https://avatars.discourse-cdn.com/v4/letter/b/5fc32e/32.png) [@bjornidar](https://www.wago.community/u/bjornidar)\
**Post date:** [October 3, 2023, 8:27pm UTC](https://www.wago.community/t/licens-trouble-after-e-cockpit-crash/385/5 "2023-10-03T20:27:28Z")

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What I understand this is a bug in e!Cockpit and I was told by Wago to ignore this message/ error.